PATIENT HELP, RIGHT AT HOME
Online safety & password help in the Northern Rivers
Feel more confident recognising suspicious messages and using your accounts. We provide practical guidance on passwords, account security settings and antivirus setup, explained in everyday language.
We can look at the signs that make an email or message suspicious and help you practise safer ways to reach the real organisation. We can also discuss password managers and available account security options. You stay in control of your accounts and enter your own private details.
How we can help
- Learn common warning signs in suspicious emails and text messages.
- Set up a password manager and explain how to use it.
- Help enable two-step verification where supported.
- Install and configure licensed antivirus software, including Norton.
Before your visit
Describe the issue without sending passwords, verification codes or financial information. If money has been taken or a bank account may be affected, contact your bank directly rather than waiting for a home visit.
What this service covers
This is practical technology support, not a guarantee against scams or a specialist forensic investigation. Account recovery remains subject to the provider's checks, and lost money cannot be recovered through this service.
Home visits and pricing
A standard visit is AU$149, including the call-out and the first hour. Additional time is AU$32.50 per 30 minutes, discussed before proceeding.
We visit homes in Ballina, Lennox Head, Byron Bay, Ocean Shores, Brunswick Heads, Mullumbimby and nearby Northern Rivers communities. Evening and weekend appointments are available by arrangement.
Call us to check if we service your areaCan you help me reset a forgotten password?
We can guide you through the account provider's official recovery process. You may need access to a recovery email or phone. We cannot bypass identity checks or guarantee that an account can be recovered.