YOUR DEVICES. YOUR PACE. YOUR HOME.
Patient tech help for seniors in the Northern Rivers
Want to make a video call, find your photos or understand a new computer? TechTrust provides practical help in your own home, using the devices you already have. We explain each step in everyday language and give you time to try it yourself.
You do not need to know the technical name for a problem. Tell us what you are trying to do and what happens instead. You can book for yourself, or help a parent arrange a visit with their agreement.
Meet Rafael, the person behind TechTrust
I’m Rafael Ananias, the owner of TechTrust, based in Ocean Shores. I help local people work through everyday technology problems at home. My approach is to listen to what you want to achieve, explain the options clearly and work through the steps with you.
The aim is a useful visit built around your priorities: getting something working, learning a task or understanding what to do next. You can ask questions and ask for a step to be repeated.
Help with everyday tasks
- Use your phone or tablet to send photos, make video calls and read messages.
- Make text easier to read and adjust useful device settings.
- Set up email, install licensed software and work through computer problems.
- Connect a printer, troubleshoot home Wi-Fi or learn your TV remote.
- Understand suspicious messages and practise safer account habits.
What happens during a visit?
- Choose your priorities. We start with the problem or task that matters most to you.
- Work through it together. We explain the proposed changes, then help you practise the steps on your device.
- Review the next steps. We check what is working and explain any remaining issues or specialist help needed.
Arranging help for Mum or Dad?
Start by asking what they would like help with and whether they want a home visit. With their agreement, you can contact us to discuss the device, the problem and a suitable appointment. Let us know whether you would like to attend.
We involve the person using the device in decisions and ask their permission before discussing their accounts or personal information with family. Tell us who is arranging and paying for the visit so the details are clear before booking.
Clear home-visit pricing
A standard visit is AU$149, including the call-out and the first hour. Additional time is AU$32.50 per 30 minutes. We discuss extra time and costs with you before proceeding.
Equipment, software licences and subscriptions are separate. Setup, troubleshooting and guidance are covered; physical device repairs, damaged-drive data recovery and provider network faults may need a specialist. We cannot guarantee every issue can be resolved during a visit.
Getting ready is simple
Have your device charged, keep its charger nearby and make a short list of what you want help with. If an error appears, write down the message. You do not need to change settings or buy new equipment before we speak.
You stay in control of your accounts and enter your own passwords. Do not send passwords, verification codes or banking details through the callback form. For account access problems, have your recovery phone or email available if possible.
Local visits, by arrangement
Based in Ocean Shores, we visit homes in Ballina, Lennox Head, Byron Bay, Ocean Shores, Brunswick Heads, Mullumbimby and nearby Northern Rivers communities. Evening and weekend appointments are available by arrangement; contact us to check availability and coverage for your address.
Call us to check if we service your areaExplore the help you need
Tell us what you would like help with
Call or request a callback with your suburb, the device you use and a brief description of the problem. We will discuss whether a home visit is suitable and agree on the appointment details.