PATIENT HELP, RIGHT AT HOME
Phone & tablet help in the Northern Rivers
Make everyday tasks easier on your phone or tablet. We sit with you at home and explain the settings, apps and features you actually want to use, at a pace that suits you.
If a new phone feels unfamiliar, a video call will not connect or your photos are hard to find, describe what happens when you try. We can work through the problem together and help you practise the steps, rather than leaving you with more technical jargon.
How we can help
- Set up an iPhone, iPad or Android phone or tablet.
- Connect email accounts and adjust useful accessibility settings such as text size.
- Set up video calls and explain how to use everyday apps.
- Organise photos and contacts and discuss backup options.
Before your visit
Have the device charged and its charger nearby. You may need access to your email or account recovery phone. Enter passwords yourself during the visit; do not send passwords through the enquiry form.
What this service covers
This service covers setup, troubleshooting and guidance. Cracked screens, damaged charging ports and other physical repairs may need a specialist repairer.
Home visits and pricing
A standard visit is AU$149, including the call-out and the first hour. Additional time is AU$32.50 per 30 minutes, discussed before proceeding.
We visit homes in Ballina, Lennox Head, Byron Bay, Ocean Shores, Brunswick Heads, Mullumbimby and nearby Northern Rivers communities. Evening and weekend appointments are available by arrangement.
Call us to check if we service your areaCan you teach my parent how to use their phone?
Yes. Tell us the tasks they want to learn, such as answering a video call or sending a photo. A family member can arrange the visit and join the conversation, with your parent's agreement.