PATIENT HELP, RIGHT AT HOME
Home Wi-Fi troubleshooting & router setup in the Northern Rivers
Wi-Fi keeps dropping out, the signal will not reach the bedroom or a new modem needs setting up? TechTrust helps with home Wi-Fi, compatible routers and the devices connected to your existing internet service.
We start by checking whether the issue affects one device, one room or the whole home. A weak Wi-Fi signal is different from a provider outage. We can review router placement, device connections and coverage options, and explain when you need your internet provider rather than another home visit.
How we can help
- Set up a compatible modem or router for an existing active internet service.
- Investigate home Wi-Fi dropouts and devices that will not connect.
- Review weak-signal areas and discuss suitable coverage options.
- Reconnect compatible computers, phones, TVs and smart devices after a network change.
Before your visit
Have your modem or router model, provider details and any setup information available. Note which devices are affected, where they are in the house and the lights showing on the equipment. Enter your own passwords during the visit.
What this service covers
We do not install NBN infrastructure, repair provider lines or perform fixed network cabling. New routers and other equipment are separate purchases. Provider faults must be handled by your internet provider, and we cannot guarantee speeds beyond your service or equipment capabilities.
Home visits and pricing
A standard visit is AU$149, including the call-out and the first hour. Additional time is AU$32.50 per 30 minutes, discussed before proceeding.
We visit homes in Ballina, Lennox Head, Byron Bay, Ocean Shores, Brunswick Heads, Mullumbimby and nearby Northern Rivers communities. Evening and weekend appointments are available by arrangement.
Call us to check if we service your areaDoes Wi-Fi connected but no internet mean my router is broken?
Not necessarily. Your device may be connected to the home router while the router cannot reach the internet. We can investigate home settings and equipment; an outage or provider-side fault needs your internet provider.